Refund & Returns Policy

We want you to feel confident shopping with us.

If your order doesn’t meet expectations, our Refund and Returns Policy makes the process simple.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nextgen506@gmail.com. Please note that returns will need to be sent to the following address: 25 Alcock St., Moncton, NB E1C 0A2, Canada.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nextgen506@gmail.com.

Damages and issues

You Can contact Us Any time

Inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us right away. Send photos and details so we can quickly resolve the issue.

Exchanges

You Need to know this

We replace items that arrive defective, damaged, or incorrect. Contact us before sending a product back to arrange your exchange.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nextgen506@gmail.com.

Return Shipping

Policy

Send returns to: 25 Alcock Street, Moncton, NB, E1C 0A2. Include your order number and contact details inside the package. Unless the return results from our error, you are responsible for return shipping costs. Use a trackable service, as we cannot guarantee receipt without it.