Faq
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our hydroponics products, shipping, returns, payments, and more. We’ve put together this guide to help you shop with confidence and make the most of your growing journey. If you don’t see your question answered here, feel free to contact us — our team is always ready to help.
Shipping
Clear Answers to Your Common Questions
How long does shipping take?
We process orders within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.
Do you offer international shipping?
We currently ship only within Canada. Our team is working on expanding shipping options to international customers soon.
How much does shipping cost?
You’ll see shipping rates at checkout, based on your order size and location. We also offer free shipping on qualifying orders.
Payment Methods
Clear Answers to Your Common Questions
What payment methods do you accept?
You can pay with Visa, Mastercard, American Express, PayPal, or e-transfer.
Is it safe to pay on your website?
Yes, our website uses encryption and trusted payment gateways to process all transactions securely.
Can I split my payment?
We don’t offer split payments right now. Each order must be paid in full at checkout.
Returns, exchanges and complaints
Clear Answers to Your Common Questions
What is your return policy?
You can return items within 14 days of delivery if they are unused, in their original packaging, and include proof of purchase.
Can I exchange an item instead of returning it?
Yes. If the item is in stock, we can arrange an exchange once we receive the returned product.
How do I file a complaint about my order?
Contact our support team by email with your order number and details. We review complaints and respond within 2–3 business days.